• Access Issues
• Business Queries
• Security Issues
• Technical Faults
• Training Issues

Training Issues

Please click on the queries/questions below to be taken to the appropriate response and guidance.

Training Issues

• What is the Provider Gateway?
• Who has access to the Provider Gateway?
• Who uploads documents to the Gateway?
• What is a user-approver?
• If I don’t know the exact name of a provider can I input part of the name or insert wildcards when I search for the Provider Name?
• Should I zip up files before uploading them to the Gateway?
• What is the Refresh link on the Document List for?
• Can I search for a provider or document using part of the college or document name?
• Where can the LAT be found on the Gateway?
• I clicked on the reset password link and received an email to reset my password. But when I click on the link it tells me that it has timed out. What do I do?
• I tried to change my password but every time I type it in and select save changes it just takes me back to the change password page. What shall I do?
• I am unable to use the LAT. Who do I contact?
• I am unable to use the Document Exchange. Who do I contact?

Please find common queries below with answers, classifications, and helpful references and contact information where necessary.

Query: What is the Provider Gateway?

Query Type: Training Issue

Application: PG- All

Reference/Contacts: PG Introductory Tutorial

Answer: The Provider Gateway is a web based internet portal for providers, inspectorates and the LSC, which enables the uploading and downloading of information to support inspection and quality improvement.

Query: Who has access to the Provider Gateway?

Query Type: Training Issue

Application: PG- All

Reference/Contacts: PG Introductory Tutorial

Answer: Schools, Colleges, Ofsted, QIA, Provider, Local Authorities and the LSC currently have access to the Gateway.

Query: Who uploads documents to the Gateway?

Query Type: Training Issue

Application: DocX

Reference/Contacts: DocX Tutorial

Answer: TBC

Query: What is a user-approver?

Query Type: Training Issue

Application: PG-All

Reference/Contacts: PG Introductory Tutorial

Answer: A user-approver is someone who can set up new users on the Gateway. Administrative screens in each organisation will enable user-approvers to create other users within their own organisation. A user-approver has all or some of the following responsibilities:

· read only access to the Gateway

· read-write access to the information on the Gateway

· no access, but the ability to approve users and reset passwords etc.

Query: If I don’t know the exact name of a provider can I input part of the name or insert wildcards when I search for the Provider Name?

Query Type: Training Issue

Application: PG-All

Reference/Contacts: PG Introductory Tutorial

Answer: It is best to use the exact provider name. However if you do not have this you can use part of the name which may bring up the required response. However wildcards cannot be used. If you don’t know the name of the provider or the UPIN, you can search by document type. For example, if you want to locate a college’s SAR, you can search for SARs; the search will return a list of all providers with SARs on the Gateway and you can locate the college on the list.

Note: This question relates to partners who can legitimately access information on a number of providers. Providers themselves will be able to access only their own data.

Query: Should I zip up files before uploading them to the Gateway?

Query Type: Training Issue

Application: DocX

Reference/Contacts: DocX Tutorial

Answer: You do not have to zip your files before uploading them, but there are significant potential benefits in doing so. Zipped files are smaller and will upload faster. If an SAR, CPR or PPR consists of multiple files, the Gateway may be less cluttered if all the files are zipped up together.

Query: What is the Refresh link on the Document List for?

Query Type: Training Issue

Application: DocX

Reference/Contacts: DocX Tutorial

Answer: The Refresh link will refresh the Document List with any new documents that have been uploaded but not yet displayed. If you upload a document to the Gateway and then return to the Document List while the upload is still processing in the background, the new document will not appear on the Document List until you click on Refresh.

Query: Can I search for a provider or document using part of the college or document name?

Query Type: Training Issue

Application: DocX, LAT

Reference/Contacts: DocX Tutorial, LAT Tutorial

Answer: Yes. If you use the Provider Search option you can search for the provider by entering part of the name into the Provider Search field. It is recommended that you enter at least three characters for your search. For example, if you search on “col” the search will return all the colleges with “col” anywhere in their name, including all that contain the word “college”.

If you use the Document Search option you can search by entering the filename or document extension (e.g., doc, xls) in the Document Name field. For example, if you search on “xls” the search will return all Excel spreadsheets held on the Gateway.

Query: Where can the LAT be found on the Gateway?

Query Type: Training Issue

Application: LAT

Reference/Contacts: LAT Tutorial

Answer: The Learner Achievement Tracker (LAT) containing Value-Added and Distance-Travelled data for 16-19 learners will be made available through the Gateway. This will enable in-depth analysis of your VA/DT data.

For more information on LAT and the Value Added and Distance Travelled measures visit the new measures of success pages of the LSC website (www.LSC.gov.uk/nms).

Query: I clicked on the reset password link and received an email to reset my password. But when I click on the link it tells me that it has timed out. What do I do?

Query Type: Training Issue

Application: PG-All

Reference/Contacts: PG Introductory Tutorial

Answer: The link is time sensitive and times out after 24 hours. Please click on the reset password link under the PG login box to be sent another email.

Query: I tried to change my password but every time I type it in and select save changes it just takes me back to the change password page. What shall I do?

Query Type: Training Issue

Application: PG-All

Reference/Contacts: PG Introductory Tutorial

Answer: It can take up to 30 minutes for a newly reset account to completely register. If you have recently had your password reset or changed it, please close down your current web navigation browser window and after 10-30 mins, try to log-in again with your new password by opening a new browser window session.